Questions about Eko, answered.

Eko is an AI automation app for macOS and web workflows. It completes repeatable tasks across the apps and websites you already use.

Vision automation lets Eko understand and interact with what is visible on your screen, without relying only on APIs, fixed selectors, or recorded coordinates.

Eko can automate tasks across web portals, desktop apps, forms, documents, tables, and multi-app workflows.

Eko currently supports Apple Silicon Macs.

Select Download for Mac on the Eko website to get the latest macOS installer.

Yes. Eko checks for updates and notifies you when a new version is ready. Restart the app to apply the update.

Yes. The desktop app runs workflows, while the web app manages your account, billing, usage, and support.

The desktop app opens the Eko web app in your browser. After signing in, your account is securely linked to the desktop app.

Browser sign-in provides a consistent and secure account experience across the web and desktop apps.

Confirm that Eko is installed and try signing in again. Contact support if the desktop app still does not reconnect.

Eko may require:

• Accessibility to click and type.
• Screen Recording to understand the visible screen.
• Automation to interact with macOS and other applications.

Yes, but workflows may fail or screenshots may appear blank until the required permissions are granted.

Remove Eko from the relevant macOS permission list, add it again, and restart the app.

No. Eko works only within the access and permissions you provide.

No. AI requests are processed through Eko's managed service. Provider API keys are not exposed to the desktop app.

A workflow is a sequence of steps that Eko follows to complete a task.

You can open apps and websites, click elements, fill fields, capture values, compose messages, use conditions, and retrieve the current date or time.

No. Eko can work with applications through their visible interface, even when an API is unavailable.

Variables store information captured or created during a workflow so it can be reused in later steps.

Reference it using its variable name, such as @order_id or @customer_name.

Yes. Run history shows the status, duration, failed steps, captures, and other run details.

The run is marked as failed, and the run details identify the affected step and error message.

What does it do? It launches an installed application during the workflow.

When should I use it? Use it before running actions inside a browser, spreadsheet tool, file manager, or desktop app.

What do I need to configure? Select the application from the list of installed apps.

What happens after it opens? The workflow continues to the next step.

What does it do? It opens a specific web page in your selected browser.

When should I use it? Use it to open a website, dashboard, form, search result, or product page.

What do I need to configure?

• URL: enter the full web address beginning with https://.
• Browser: select the browser to use.

Can it capture content from the page? Yes. Enable Scroll and Capture Full Page and use Extract to Context to specify the information you need.

What capture settings are available? You can configure the wait time, maximum pages to scroll, and delay between scrolls.

What does it do? It finds a text field, enters your text, and can press a key afterward.

When should I use it? Use it for forms, search boxes, usernames, email fields, and other text inputs.

What do I need to configure?

• Input Field: describe the target field.
• Text to Type: enter fixed text or a variable.
• Key After: optionally select a key such as Enter.

Can I fill multiple fields in one step? Yes. Select + Add another to include more fields in the required order.

What does it do? It uses AI vision to find and click an element on the screen.

What can it click? It can click buttons, links, menu icons, search results, navigation controls, and similar elements.

What do I need to configure?

• Element to Click: describe the target in plain English.
• Click Type: select Single, Double, or Right click.

Can I perform multiple clicks in one step? Yes. Select + Add another to run several clicks in sequence.

What does it do? It captures a specific value from the screen and saves it as a variable.

When should I use it? Use it for exact information such as order IDs, prices, confirmation codes, reference numbers, or account identifiers.

What do I need to configure?

• What to Read: describe the value and where it appears.
• Save As: enter the variable name.

Can I capture multiple values in one step? Yes. Select + Add another to capture several values.

What does it do? It captures the current date, time, or both and saves the result as a variable.

When should I use it? Use it for timestamps, file names, exports, logs, and date fields.

What do I need to configure?

• Date Format: select the required format.
• Save As: enter the variable name.

Does it use AI or read the screen? No. It retrieves the current date and time directly.

What does it do? It uses AI to generate text from your instructions and workflow variables.

What can I create with it? You can create emails, customer replies, notifications, follow-ups, and internal notes.

What do I need to configure?

• Template: describe the message and include relevant variables.
• Save As: enter the variable name for the generated message.

What does it do? It evaluates the workflow context and selects the appropriate branch.

When should I use it? Use it when different outcomes require different actions.

What do I need to configure?

• Condition Prompt: describe the decision clearly.
• Branch Labels: add the possible outcomes.
• Default Branch: select the fallback option.

Can different branches end with the same action? Yes. Add the shared action at the end of each branch.

Credits are used for AI requests made while workflows run.

Open the Usage tab in the customer dashboard.

Yes. You can configure email alerts for selected credit thresholds.

Open the Billing tab in the customer dashboard.

Available invoices and receipts appear in the Billing tab.

Open the Support tab in the customer dashboard to create or reply to a ticket.

Yes. Images can be attached when creating or replying to a ticket.

Yes. The desktop app can open the customer portal support form.

Eko is currently in early access. The latest macOS version can be downloaded when available.

Use the website contact form or email contact@tryeko.io.