Terms of Service

Effective Date: June 03, 2026

IMPORTANT — PLEASE READ CAREFULLY. These Terms of Service constitute a legally binding agreement between you and OpenCanvas Pte Ltd. By downloading, installing, or using the Eko desktop application or the Eko web application at https://app.tryeko.io, you agree to be bound by these Terms. If you do not agree, do not install, access, or use Eko.

1. Parties and Definitions

These Terms of Service ("Terms") are entered into between OpenCanvas Pte Ltd (UEN: [insert UEN]) ("Company," "we," "us," or "our"), a private limited company incorporated in Singapore, and you, the individual or entity accessing or using the Platform ("you" or "User").

The following defined terms apply throughout these Terms:

"Platform" means, collectively, the Eko macOS desktop application ("Desktop App") and the Eko web application accessible at https://app.tryeko.io ("Web App"), including all features, tools, content, and services made available through either.
"Desktop App" means the macOS application you download and install on your device that uses AI vision and OCR technology to automate on-screen workflows.
"Web App" means the browser-based interface at https://app.tryeko.io through which you register, manage your account, purchase and manage subscriptions, top up and view credit usage, access customer support, submit bug reports, and request account deletion or restoration.
"Account" means the registered user account you create to access the Platform.
"Content" means any data, text, images, screenshots, or other material you submit to, upload to, or generate using the Platform.
"Credits" means the prepaid usage units purchasable on an ad hoc basis that allow you to access certain features of the Desktop App beyond your subscription allowance.
"Subscription" means a recurring monthly paid plan that grants you access to the Platform's features within the limits of your chosen tier.
"Stripe" means Stripe, Inc., our third-party payment processor.

2. Account Registration and Security

2.1 Eligibility

You must be at least 18 years of age (or the applicable age of majority in your jurisdiction) to create an Account and use the Platform. By registering, you represent and warrant that you meet this requirement.

2.2 Registration Methods

You may register for an Account using:

Your email address; or
A supported third-party single sign-on provider (such as Google OAuth), in which case your credentials are handled directly by that provider and governed by their respective Terms of Service and Privacy Policy.

2.3 Account Information

You agree to provide accurate, current, and complete information during registration and to keep your Account information up to date. You are responsible for all activity that occurs under your Account. You must notify us immediately at contact@tryeko.io if you suspect any unauthorised access to or use of your Account.

2.4 One Account Per User

Each individual or entity may maintain only one active Account. Creating duplicate or fraudulent Accounts is prohibited and may result in immediate termination of all associated Accounts.

2.5 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. We will never ask you for your password. Do not share your Account credentials with any third party. We are not liable for any loss or damage arising from your failure to maintain the security of your Account.

3. Description of the Platform

3.1 Desktop Application

The Eko Desktop App is a macOS application that uses artificial intelligence (AI) vision and optical character recognition (OCR) technology to capture and interpret on-screen content. To function, the Desktop App may request certain macOS permissions (such as screen recording, accessibility, and other system-level access) necessary to observe and interact with your display and other applications. The Desktop App takes periodic or event-triggered screenshots of your display or a selected application window, transmits processed output to our AI model infrastructure, and executes user-directed automation tasks within other applications on your behalf. Detailed information on how captured data is handled, retained, and protected is set out in our Privacy Policy.

3.2 Web Application

The Eko Web App, accessible at https://app.tryeko.io, allows you to:

Create and manage your Account
Select, purchase, modify, and cancel your Subscription plan
Top up Credits on an ad hoc basis
View your billing history and transaction records
Submit bug reports to our engineering team
Access support and documentation

3.3 AI Model and Third-Party Processing

The automation features of the Desktop App rely on third-party AI model providers. By using the Desktop App, you acknowledge and agree that data derived from your on-screen context (which may include screenshots, extracted text, or other content necessary to perform your requested automation) is transmitted to these providers for interpretation and task execution. You remain solely responsible for any third-party data visible on your screen or otherwise captured during the Platform's operation.

3.4 Platform Availability

The Desktop App is currently available for macOS only. The Web App is accessible through any modern web browser. We make no guarantee that the Platform will be available at all times. We reserve the right to modify, suspend, or discontinue any part of the Platform with or without notice, and we will not be liable for any such modification, suspension, or discontinuance.

4. Licence Grant and Restrictions

4.1 Licence to Use

Subject to your compliance with these Terms and payment of applicable fees, OpenCanvas Pte Ltd grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to: (a) download, install, and use the Desktop App on macOS devices you own or control; and (b) access and use the Web App through a standard web browser, solely for your personal or internal business purposes.

4.2 Restrictions

You must not:

Copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works of any part of the Platform
Remove, alter, or obscure any proprietary notices, labels, or marks on the Platform
Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations
Use the Platform to infringe any intellectual property, privacy, or other rights of third parties
Attempt to gain unauthorised access to any part of the Platform, or to any system or network connected to the Platform
Use automated tools (other than the Platform itself as intended) to access, scrape, or extract data from the Platform
Share, transfer, resell, or sublicense your Account or access to the Platform to any third party
Use the Platform in any manner that could damage, disable, overburden, or impair the Platform or interfere with any other User's use
Introduce viruses, malware, or other harmful code through the Platform

4.3 Feedback

If you submit feedback, suggestions, support requests, or bug reports regarding the Platform (including via the Web App or any other support channel), you grant OpenCanvas Pte Ltd a perpetual, irrevocable, royalty-free, worldwide licence to use, incorporate, and commercialise that feedback without restriction or compensation to you. This includes any content you choose to submit as part of such communications, such as message threads, replies, attachments, screenshots, and diagnostic logs.

5. Subscriptions, Credits, and Payments

5.1 Subscription Plans

Eko offers monthly Subscription plans that provide access to the Platform's features within the limits of the chosen tier. Subscription details, pricing, and included features are described on the Web App and may be updated from time to time. By purchasing a Subscription, you agree to pay the applicable recurring fees.

5.2 Recurring Billing

Subscriptions are billed on a monthly recurring basis. By subscribing, you authorise OpenCanvas Pte Ltd (via Stripe) to charge your nominated payment method automatically on the same day of each calendar month. If a payment fails, we reserve the right to retry the charge, suspend your access, or terminate your Subscription.

5.3 Ad Hoc Credit Top-Ups

In addition to your Subscription, you may purchase Credits on a one-time basis to access features beyond your Subscription allowance. Credits are non-refundable, non-transferable, and have no cash value. Credits expire on the date communicated to you at the time of grant or purchase, and Eko reserves the right to update expiry terms for future Credit purchases with reasonable notice.

Upon account deletion, any unused Credits will be forfeited at the point the deletion is finalised.

5.4 Payment Processing

All payments are processed by Stripe. We do not collect, store, or process your payment card details directly. By submitting payment information, you agree to Stripe's Terms of Service and Privacy Policy. You represent that you are authorised to use the payment method you provide.

5.5 Price Changes

We reserve the right to change our pricing at any time. We will provide at least 30 days' prior notice of any price increase via email to your registered address. Your continued use of the Platform after a price change takes effect constitutes your acceptance of the new pricing.

5.6 Taxes

All fees are exclusive of applicable taxes, including Goods and Services Tax (GST) in Singapore or any equivalent tax in your jurisdiction, unless expressly stated otherwise. You are responsible for all applicable taxes arising from your purchase.

5.7 Refunds

All fees paid are generally non-refundable unless otherwise required by applicable law. If you believe a charge was made in error, please contact us at contact@tryeko.io within 14 days of the transaction date and we will review your request in good faith.

5.8 Cancellation

You may cancel your Subscription at any time through the Web App. Cancellation takes effect at the end of the current billing period. You will retain access to the Platform for the remainder of the paid period. We do not provide pro-rata refunds for unused portions of a billing period unless required by applicable law.

6. Acceptable Use Policy

You agree to use the Platform only for lawful purposes and in accordance with these Terms. Without limiting the foregoing, you must not use the Platform:

To capture, process, or transmit any information in violation of any applicable law, including data protection laws, privacy laws, or regulations.
To automate tasks in a manner that infringes the intellectual property rights or other rights of any third party.
To capture screens containing confidential third-party data without appropriate authorisation from the relevant data subjects or data controllers.
In any way that is defamatory, obscene, abusive, threatening, harassing, or otherwise objectionable.
To circumvent, disable, or otherwise interfere with security features of the Platform or any third-party system or service.
To bypass, circumvent, or violate the access controls, terms of service, or usage policies of any third-party application, website, or service you interact with through the Platform. For clarity, automating interactions with your own accounts using your own credentials is permitted, but you remain solely responsible for ensuring such use complies with the relevant third-party's terms of service.
To engage in any commercial activity not expressly authorised by these Terms.
To execute automated actions, including clicks, keystrokes, navigation, file access, or interactions with third-party systems, without ensuring you have the necessary rights and authorisations to perform those actions.
To automate any action that is unlawful, fraudulent, deceptive, or that you would not be permitted to perform manually.

You are solely responsible for reviewing and authorising all automation tasks executed through the Platform on your behalf, including any interactions with third-party applications or systems. Eko does not verify whether automated actions comply with third-party terms of service or applicable law, and you assume full responsibility for any consequences arising from your use of the Platform's automation features.

We reserve the right, in our sole discretion, to investigate any suspected violation of this Acceptable Use Policy and to suspend or terminate your Account without notice if we determine a violation has occurred.

7. Screen Capture and User Responsibility

The Desktop App's core functionality involves capturing screenshots of your screen and transmitting content — which may include raw or minimally processed screenshots, documents, or other on-screen data — to our AI model infrastructure. By using this feature, you acknowledge and agree that:

You are solely responsible for the content visible on your screen during the Platform's operation, including any personal data, confidential information, or third-party content.
You warrant that you have all necessary rights, permissions, and consents required to capture and process any information visible on your screen, including any third-party data.
You must not use the Platform to capture screens in circumstances where doing so would violate the privacy rights of any individual or the confidentiality obligations of any organisation.
The Desktop App may create local artifacts on your device, including screenshots and other files generated in the course of automation tasks. You are solely responsible for the security, management, and deletion of any such locally stored files and content.
OpenCanvas Pte Ltd is not responsible for the content of your screen at the time of capture, and accepts no liability for any harm arising from your use of the screen capture functionality.

Detailed information on how screen capture data is processed, transmitted, and retained is set out in our Privacy Policy.

8. Intellectual Property

8.1 Our IP

The Platform, including all software, designs, logos, trademarks, service marks, trade names, text, graphics, user interfaces, and other content forming part of the Platform, is owned by or licensed to OpenCanvas Pte Ltd and is protected by intellectual property laws. Nothing in these Terms grants you any ownership interest in the Platform or our intellectual property.

8.2 Your Content

You retain ownership of any Content you submit, select, or make available through the Platform. "Content" means any material you submit, select, or make available to the Platform in the course of using its features.

By using the Platform, you grant us a limited, non-exclusive, royalty-free licence to process, transmit, and use your Content solely to provide the services and features you request, including where necessary transmitting Content to third-party AI model providers.

You warrant that you have all necessary rights and permissions in respect of any Content you make available through the Platform.

8.3 Open Source

The Platform may incorporate open-source software components, each of which is subject to its own licence terms. Nothing in these Terms limits your rights under, or grants you rights that supersede, the terms of any applicable open-source licence.

9. Privacy

Your use of the Platform is subject to our Privacy Policy, available at https://tryeko.io/privacy ("Privacy Policy"), which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy. In the event of any conflict between these Terms and the Privacy Policy on matters of data handling, the Privacy Policy shall prevail.

10. Support and Bug Reports

The Platform provides support features through which you may submit bug reports, support requests, and related communications to our team. When submitting any support request or bug report, you agree to:

Provide accurate and complete information about the issue to the best of your ability.
Not include sensitive personal data (yours or that of any third party) in your submission or any attachments unless strictly necessary to illustrate the issue.
Not include passwords, authentication credentials, API keys, or any other secrets or security-sensitive information in your submissions.
Not submit content that you are not authorised to share, including confidential data belonging to third parties.
Use the support features only for their intended purpose of obtaining assistance with the Platform and reporting technical issues.

Your submissions may include attachments such as screenshots, diagnostic logs, and other files where relevant to your request. You are responsible for reviewing any attachments before submission to ensure they do not contain information you are not authorised to share or that you would not want processed by our support team.

We will use the information in your submissions solely to diagnose issues, respond to your requests, and improve the reliability of the Platform. Submission of a support request or bug report does not create any obligation on us to provide a response, workaround, or fix within a particular timeframe or at all, unless separately agreed in writing.

Detailed information on how support submissions are handled and retained is set out in our Privacy Policy.

11. Disclaimers and Limitation of Liability

11.1 No Warranty

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, OPENCANVAS PTE LTD EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI-GENERATED OUTPUT.

11.2 AI Output

The Platform uses artificial intelligence to interpret on-screen content and suggest or execute automation tasks. AI-generated interpretations and actions may contain errors. You are solely responsible for reviewing the output of any AI-assisted automation before relying on it for any purpose. We make no warranty that AI output will be accurate, complete, or fit for any particular purpose.

11.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OPENCANVAS PTE LTD AND ITS DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.4 Cap on Liability

IN ANY EVENT, OUR TOTAL AGGREGATE LIABILITY TO YOU ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO OPENCANVAS PTE LTD IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) S$100.

11.5 Essential Basis

The limitations and exclusions in this Section 11 reflect a reasonable allocation of risk between you and us and are an essential element of the basis of the bargain between us. These Terms would not be entered into without these limitations.

12. Indemnification

You agree to indemnify, defend, and hold harmless OpenCanvas Pte Ltd, its affiliates, officers, directors, employees, consultants, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

Your use of or access to the Platform
Your breach of these Terms
Your violation of any applicable law or regulation
Your violation of the rights of any third party, including intellectual property rights and privacy rights
Any Content you submit, transmit, or make available through the Platform
Your use of the screen capture functionality in a manner that violates any third party's rights

13. Term and Termination

13.1 Term

These Terms commence on the date you first access or use the Platform and continue until terminated in accordance with this Section.

13.2 Termination by You

You may request deletion of your Account at any time through the Web App or by contacting us at contact@tryeko.io. Upon submission of a deletion request:

Access to your Account and the Platform will be disabled.
Your Account can be restored at any time before the final deletion date, which will be communicated to you at the time of your deletion request.
Following the final deletion date, your Account and associated data will be permanently deleted or anonymised in accordance with our Privacy Policy.

Where you hold an active Subscription at the time of your deletion request, you remain responsible for cancelling your Subscription separately. Deletion of your Account does not automatically cancel any active Subscription or entitle you to a refund of any remaining Subscription fees.

Any unused Credits at the time your deletion is finalised will be forfeited and are non-refundable and non-transferable, as set out in Section 5. We may retain billing and transaction records for such periods as are required by applicable law, notwithstanding the deletion of your Account.

13.3 Termination by Us

We may suspend or terminate your Account and access to the Platform, with or without notice, if we reasonably believe that you have:

Breached any provision of these Terms
Violated applicable law
Engaged in fraudulent, abusive, or harmful conduct
Attempted to access the Platform using unauthorised methods

We also reserve the right to discontinue the Platform entirely at any time upon reasonable notice.

13.4 Effect of Termination

Upon termination: (a) all licences granted to you under these Terms will immediately cease; (b) you must cease all use of the Platform and delete the Desktop App from your devices; (c) any accrued rights or obligations of either party shall survive termination, including Sections 4.3, 8, 11, 12, 14, and 15.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.

14.2 Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, the parties shall first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved within 30 days of written notice from either party, either party may refer the dispute to the Singapore International Arbitration Centre (SIAC) for final resolution by arbitration in accordance with the SIAC Rules in force at the time of filing. The seat of arbitration shall be Singapore. The language of arbitration shall be English. The arbitral tribunal shall consist of one arbitrator.

14.3 Injunctive Relief

Notwithstanding Section 14.2, either party may seek urgent injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the resolution of a dispute.

14.4 Consumer Rights

Nothing in these Terms limits or excludes any statutory rights you may have as a consumer under applicable Singapore law, including the Consumer Protection (Fair Trading) Act.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any supplemental terms applicable to specific features, constitute the entire agreement between you and us regarding the Platform and supersede all prior agreements, representations, and understandings.

15.2 Amendments

We reserve the right to amend these Terms at any time. If we make material changes, we will notify you by email to your registered address and/or by displaying a prominent notice on the Platform at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of the amended Terms constitutes your acceptance of the changes.

15.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the remaining provisions.

15.4 Waiver

No failure or delay by either party in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy. A waiver of any breach shall not be construed as a waiver of any subsequent breach.

15.5 Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms, including in connection with a merger, acquisition, or sale of assets, provided we give you reasonable notice of such assignment.

15.6 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, government actions, pandemics, cyberattacks, or disruptions to third-party services.

15.7 No Third-Party Beneficiaries

These Terms are for the benefit of you and us only and do not create any rights in favour of any third party.

15.8 Notices

All notices to us under these Terms must be sent by email to contact@tryeko.io or by post to the registered address of OpenCanvas Pte Ltd. We may send notices to you at the email address associated with your Account.

15.9 Language

These Terms are drafted in English. If they are translated into another language, the English version shall prevail in the event of any inconsistency.

16. Contact Us

If you have any questions about these Terms or the Platform, please contact us:

Email: contact@tryeko.io

Company: OpenCanvas Pte Ltd

Web: https://tryeko.io